Fassung 1.1, gültig seit 24. September 2026.

Refund Policy

Last updated: 24.09.2026 · Version: 1.1

This is a translation for convenience. The German version is binding.

1. What this covers

This policy describes when and how payments for willyoubuyit are refunded. It restates the rules of our Terms of Service. Where the two differ, the Terms of Service apply.

2. Who you pay and who refunds

The purchase is processed by Stripe. The seller is Link, LLC, 354 Oyster Point Boulevard, South San Francisco, California 94080, USA, named "Link" at checkout and on invoices. The seller issues the invoice and charges the sales tax or VAT. Refunds are therefore also made through Stripe — to the payment method you used, including the tax on the refunded amount. A refund costs you nothing.

For any question about a refund, please contact us. You may also contact Link support; any refund made there is taken into account — nothing is refunded twice.

3. Registration and the demo are free

Registering and using the demo instance costs nothing. You pay only once you book an instance, and only from then on is there anything to refund.

4. Withdrawal within 14 days

If you are a consumer, you may withdraw from the contract within 14 days of concluding it, without giving any reason. The full cancellation policy and the model withdrawal form are available under Right of withdrawal.

Because your instance goes live as soon as you book it, you expressly asked us before paying to start immediately. If you withdraw, we therefore refund the amount paid less a share for the days your instance was already running.

Example: You book for €12 a year and withdraw after 5 days. We refund €12 × 360/365, rounded to €11.84.

5. Contract ending during a paid year

Billing is yearly in advance. The first year is the minimum term; if you cancel with effect from its end, you have used exactly the year you paid for and there is nothing to refund.

After that, the contract continues indefinitely and can be cancelled with one month's notice. If it ends this way — or for any other reason, such as you terminating for good cause — during a year already paid for, we refund every full month not used:

yearly price ÷ 12 × number of full months after the contract ends

Months that have already begun are not refunded.

Example: Your second year is paid. The contract ends four months and ten days later. Seven full months are unused; at €12 a year you get €7 back.

You do not need to apply for this refund. We initiate it ourselves once the contract has ended.

6. Add-ons

The same rule applies to booked add-ons — custom domain, additional subscribers, bug tracking — for each add-on separately. If you cancel an add-on while your instance keeps running, we refund the unused full months of that add-on.

An add-on booked during a paid year is charged at once, pro rata until the end of that year.

7. When there is no refund

• for months that have already begun (section 5),
• for periods that are already over,
• because fewer people signed up than you hoped — we owe you the service, not a result (Terms of Service § 2(3)),
• during a suspension. A suspension does not end the contract; if it ends later, section 5 applies,
• if we terminate the contract for good cause because the prohibited uses were breached (Terms of Service § 4(2)). No refund is then made for the remaining months either.

8. How to reach us

• Withdrawal: a clear statement by e-mail or letter to the address below. You may use the form under Right of withdrawal, but you do not have to.
• Cancellation: with the "Cancel contracts here" button, available on every page without signing in, or in your account. Cancelling through Link's order management (link.com) also takes effect (Terms of Service § 8(5)).
• Questions about a refund:

Mennen Online, Inh. Hendrik Mennen Gografenweg 12 26131 Oldenburg Deutschland E-mail: hmennen90@gmail.com

We make refunds no later than 14 days after receiving your withdrawal or after the contract has ended. Depending on the payment method, it can take a few more days until the amount shows on your account or card.